Aaaarrrgh!

Finished work at 03:00 with a successful release in the bag, after resolving a few problems encountered during the implementation.

Got back home around 03:30 feeling a bit too wound up to go to bed immediately, so with the dawn breaking and the dawn chorus birdies tweeting I spent about half an hour reading the second of Charlie Higson's Young Bond books.

Went to sleep at 04:00 and was woken up at 10:30 by the phone ringing. A heads up warning that a development/test server had a fault, and could I go in to escort the engineer into the secure server room when he and the part arrived?

14:00 and I was back in work. 15:00 and the engineer arrived, but he only had 1 part and needed 2. 17:15 the part arrived. Installed, tested and server booted and at 18:00 he left. 18:10 and the server crashed again. We managed to get it back up by disabling a memory board. The Engineer will be back next week.

I managed to bring up all of the environments on the server and dashed back home to arrive at 20:10, having missed the first 10 minutes of the Dr Who repeat (the first showing of which I of course had completely missed last night).

Then I found this response to my complaint to Orange in my Inbox...

Customer Service wrote:
> Hello [DarkDwarf],
>
> Thank you for your email.
>
> We are sorry for the inconvenience caused to you.
>
> We request you to follow the steps given below in order to improve the
> slow connection speed:
>
> Check if the equipment is setup correctly and connected to the master BT
> socket. Follow the link below for help:
>
> http://help.orange.co.uk/sessionBegin.do?solutionId=kb327
>
> http://help.orange.co.uk/sessionBegin.do?solutionId=kb264
>
> Follow the link below to perform diagnostics:
>
> http://help.orange.co.uk/sessionBegin.do?solutionId=kb165
>
> Follow the link below to reset your Livebox:
>
> http://help.orange.co.uk/sessionBegin.do?solutionId=kb18901
>
> If the issue persists then swap the filters as is possible that the
> filters could be corrupt and provide us with the following information:
>
> * Status of @ light?
> * Status of ! light?
> * Status of >> light?
> * Status of telephone light?
> * Status of antenna light?
> * Do you have Wired or Wireless connection?
> * What is the make of the Wireless adapter (speedtouch 121g adapter,
> speedtouch 122g or inventel adapter)?
> * Brief description of when problem occurred and time it affects the
> most?
> * Have you made any recent changes on your computer or internal wiring
> of your house?
> * Do you have Antivirus/firewall installed on your computer?
> * How many BT sockets do you have in use?
> * Do you have a splitter or an extension cable(If yes, specify the
> length)?
> * Is the equipment connected to the main BT socket?
> * Are the device filtered?
> * Do you have additional telephony devices like sky tv, digital phone,
> fax machine, etc?
>
> As soon as we hear back from you we can sort the problem out.
>
> If you wish to make a complain, we request you to contact our Broadband
> Customer Support Team on the number 0844 873 8586(IVR options 1-4) (they
> are open 7am -11pm, 7 days a week, calls are charged at National rate.)
>
> If you have any further queries then please do not hesitate to get in
> contact with us again.
>
> Kind Regards,
> Shraddha
>
> Broadband Support
> REF:WOOBB