Orange Outage

Not much blogging here of late.

Partly due to much family activity going on around the time of Samwise' Birthday - I'll catchup with an update on this at a later date.

Mainly due to having no Broadband at home for over a week!! 4 frustrating calls to a call centre in Mumbai, plus one to BT to confirm that there's nothing wrong with the line, until I finally got an operative that knew what they were talking about.
Basically Orange have been doing some maintenance work, and they've botched the job, resulting in no internet access for us.

I could understand this, but the frustrating thing was the lies that I was given during the first 4 calls. They said they were doing a line check, but in the meantime could I just try resetting my router?
I went through this activity four times. The last operative said that in fact no line check had been made, so the router resets were just a stalling tactic, based on a supposition that most problems are at the user end.

I was told that in fact Orange had carried out maintenance activities at 3 different times over the past week. Looks like they still haven't got it right.
I've got the name of the last operative, who has made a lot of re-assuring noises, and will be calling me back with a status update whilst further maintenance activities are carried out to repair the problem.

(As you might guess I'm not blogging from home right now).

Hopefully we'll be back online soon - although there is a Bank Holiday coming up - what's the bet it won't be resolved until after Monday?